Cloud Server - Frequently Asked Questions

Frequently Asked Questions

I do not understand servers, what should I do?

Describe what you are currently using, if you have any existing problems and needs. Take advantage of the free consultation from AbsCloud and you will receive professional advice from our team. We will analyze the current state of your projects or hardware and together we will discuss a suitable option. You can benefit from the advantages of cloud services without needing any technical knowledge.

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How long will the transfer take?

For new projects, we usually provide the server in less than 30 minutes after confirmation. If the transfer of an existing project is required, migration may take more time. The process of transferring your project is planned and carried out step by step. We guarantee migration with zero or minimal service interruption.

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How do I know which plan will be suitable?

The principle at AbsCloud is simple – start with the lowest plan that meets your requirements for disk space and memory. You can always upgrade later. If you’re unsure – ask us. If we make a mistake with our recommendation, we will upgrade you to a higher plan at our expense for a period of three months.

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How to order?

Select an appropriate service from the Cloud VPS menu. Choose one of the recommended plans or submit an inquiry for a custom Dedicated Cloud. Fill in the required information and our team will contact you to clarify the details.

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What is a cloud server?

A cloud server from AbsCloud gives your business the opportunity to use unlimited server resources, dedicated only to you, without the need to invest in purchasing and maintaining hardware. The service is flexible, according to your individual needs.

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Is there server administration?

All AbsCloud server services include server administration and professional support. You have a dedicated system administrator who knows and takes care of your projects.

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Is there a warranty?

All cloud servers at AbsCloud operate flawlessly, without delays or interruptions. We provide a 99.9% uptime guarantee and a financial assurance if we do not fulfill our promise.

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What can I use a cloud server for?

The applications of the cloud server are diverse and cover a wide range of business needs: for websites and online stores, for ERP and CRM systems, archives, mail or file server, and more.

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Frequently Asked Questions

I do not understand servers, what should I do?

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How do I know which plan will be suitable?

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What will happen after I place an order?

Our representative will contact you to arrange the details of transferring or starting your project. The technical details and contact persons will be specified. After that, your service will be launched as soon as possible.

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How long will the transfer take?

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What happens if I am not satisfied?

We will do everything possible to help and resolve any issue. If things still don’t work out and you are not satisfied, we will refund your paid monthly fee. At AbsCloud, we respect our customers and take care of them. We offer you a 30-day money-back guarantee for the paid fee.

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How to order?

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What is a cloud server?

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What is server monitoring?

Server monitoring is the automated tracking of specific service parameters, with alerts in case of irregularities. It allows for resolving a potential problem before it is noticed by users.

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What does the daily archive include?

Archiving is the periodic saving of copies of the server's state, which, if necessary, can allow the restoration of one of these archives. Daily backup is included in all AbsCloud services and is performed with high priority.

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Is there server administration?

All AbsCloud server services include server administration and professional support. You have a dedicated system administrator who knows and takes care of your projects.

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What does maintenance include?

Server maintenance includes all activities related to the administration and upkeep of provided virtual machines and their server infrastructure. You also have a dedicated system administrator who takes care of your cloud.

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Is there a warranty?

All cloud servers at AbsCloud operate flawlessly, without delays or interruptions. We provide a 99.9% uptime guarantee and a financial assurance if we do not fulfill our promise.

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What access will I have to the server?

Access to the cloud server is determined individually, according to your needs and knowledge. You do not need any technical skills, as you have a personal system administrator who takes care of your server.

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What can I use a cloud server for?

The applications of the cloud server are diverse and cover a wide range of business needs: for websites and online stores, for ERP and CRM systems, archives, mail or file server, and more.

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What are the security measures?

The security of business data is a key element of our services, for which we have taken all necessary measures. The high level of protection against various attacks and professional support prevent any potential risk.

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Will I have control?

You will have a functional control panel with excellent capabilities for managing and controlling the server, users, files, emails, and more. You have the ability to set your own rules with flexible solutions for access, permissions, and settings.

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What is the protection against DDoS and hacker attacks?

We use high-performance AI technology for the protection and prevention of DDoS and hacker attacks. We provide a high level of server data security, protection against viruses, SPAM, and other unwanted activities.

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