Terms of Service
Admin on line from Abilix Soft Ltd.
Clients who trusted us
GENERAL TERMS for the service “ADMIN ON LINE” by Abilix Soft Ltd.
1. DEFINITIONS
For the purposes of these general terms and conditions, the following words and abbreviations have the following meaning:
1.1. "PROVIDER" is the legal entity ABILIX SOFT Ltd., registered at: Varna, Mladost district, 12 "Petko Staynov" St., entrance 9 / loading ramp;
1.2. "APPLICANT" or "CLIENT" is a legal entity, validly established under Bulgarian/European legislation, and duly registered in the respective registers;
1.3. "WORKING HOURS" – the Provider’s working time is from 9:00 to 18:00 on official working days in the Republic of Bulgaria.
1.4. Service "ADMIN ON LINE" – the service includes any operation, consultation, video meeting, telephone conversation, visit to a specified address and/or other actions requested by the CLIENT /or a person authorized by them/, which the PROVIDER has expressly agreed to perform.
2. SUBJECT
These general terms and conditions govern the relationships, rights and obligations between the PROVIDER and the CLIENT in connection with the provided services.
3. TECHNICAL ARRANGEMENTS
3.1. Request for the “ADMIN ON LINE” Service must be made in writing by the CLIENT at the following email address – admins@abilixsoft.eu
3.2. In case of urgency, the CLIENT may request services by telephone at +359 52 600 375, but the PROVIDER has the right to require a written request in any case where they believe a verbal request may lead to any ambiguity, mistake, or other problem;
3.3. The PROVIDER registers the request and within 1/one/ working day confirms or rejects the requested services. If the PROVIDER does not make a declaration/response, the request is considered rejected.
3.4. The PROVIDER carries out the work, as the remuneration is determined based on the man-hours spent, with payment to be agreed in advance and/or upon completion of a certain volume of work and/or at the end of the reporting period. Invoicing is carried out based on a work card provided to the CLIENT.
4. RIGHTS AND OBLIGATIONS OF ABILIX SOFT
4.1. The PROVIDER undertakes:
4.1.1. To provide the contracted /paid/ services
4.1.2. Not to disclose, copy or provide in any way to third parties or organizations any data, references, information, or other confidential information constituting a trade or business secret of the CLIENT and made known during the performance of the assigned work.
4.2. The PROVIDER has the right:
4.2.1. To require a written request from the CLIENT
4.2.2. To receive the necessary cooperation from the CLIENT for the execution of the assigned tasks
4.2.3. To immediately and without notice (regardless of the existence of notification) terminate work on "ADMIN ON LINE" services for the CLIENT when their use is not in accordance with or violates these General Terms or applicable legislation;
4.2.4. To refuse compensation under these General Terms in the case of services not rendered due to non-fulfillment of obligations under these General Terms;
4.2.5. The PROVIDER has the right to receive remuneration for the time invested, according to the official rate in the Annex "ADMIN ON LINE SERVICES", invoiced according to the work card issued at the end of the month/period.
4.3. The PROVIDER is not liable for damages, including but not limited to interruptions to the CLIENT’s services and business processes, unless caused by intent or gross negligence.
5. RIGHTS AND OBLIGATIONS OF THE CLIENT
5.1. The CLIENT undertakes:
5.1.1. Not to transfer their rights arising from contractual relations to third parties without the written consent of the PROVIDER;
5.1.2. To ensure proper authorization for the use of any third-party software the CLIENT provides to the PROVIDER for the purposes of the Services. The PROVIDER is NOT liable for the use of software without the required authorization, except where otherwise agreed, there is an agreement between the CLIENT and PROVIDER for the provision of software by the latter, and the CLIENT has paid the PROVIDER for the license.
5.1.3. The CLIENT undertakes to pay remuneration to the PROVIDER for all requested and rendered “ADMIN ON LINE SERVICES” according to the price list in the respective Annex.
5.1.4. The CLIENT has the right:
5.1.4.1. To order and use “ADMIN ON LINE SERVICES”
5.1.4.2. At the end of the reporting period/month, to receive a work card describing the projects/activities that the PROVIDER employees have worked on and the amount of time spent.
6. FORCE MAJEURE CIRCUMSTANCES
6.1. Any unforeseen or insurmountable circumstance beyond reasonable control /could not have been foreseen or prevented/ and independent of the PROVIDER, occurring after the confirmation date and preventing the fulfillment of obligations pursuant to the offer, shall be considered force majeure or an act of God.
6.2. Abilix Soft shall not be liable for damages if non-performance (including any delay) is caused by force majeure, such as earthquakes, fires, floods, epidemics, military conflicts, civil unrest, as well as bans, restrictions, orders, directives, and similar acts imposed by governmental or municipal bodies through individual or regulatory acts.
6.3. An event is not considered force majeure if it arises from a lack of due diligence by the PROVIDER or could have been overcome with the exercise of due care.
6.4. The PROVIDER is obliged to notify the CLIENT in writing within three days of the occurrence and/or cessation of the force majeure.
7. LIMITATION OF LIABILITY
7.1. The PROVIDER is not liable if the CLIENT suffers a disruption to their business process as a result of the performance of the ordered “ADMIN ON LINE” SERVICE.
7.2. In all cases, the PROVIDER's liability is limited to the value of the last invoice issued under the contract, or if there is no previous invoice - up to one Euro.
8. CHANGES AND AMENDMENTS TO THE GENERAL TERMS
8.1. The PROVIDER has the right to unilaterally make changes to the general terms and the price of services.
8.2. The PROVIDER shall notify the CLIENT of changes under item 8.1. in advance, by publication on the website (https://abscloud.eu/en/obshti-uslovia-admin-na-linia) and/or at the email addresses provided by the CLIENT, not less than 14 days before the date the changes take effect.
8.3. For previously paid /prepaid/ services, the terms and agreements in force at the time of payment of the relevant services shall remain in effect.
8.4. The CLIENT is deemed to have accepted the changes under item 8.1. unless before the date the changes are proposed to come into force, the CLIENT notifies the PROVIDER that they do not accept the changes.
These General Terms are adopted by order of the Manager of Abilix Soft Ltd. dated 18.09.2026 and enter into force 7 days after their publication.